The main objective of this course is to give awareness on ISO 9004:2009 & the course is greatly interactive with relevant examples and sharing the industry experience got from different projects. The course includes series of lectures with individual/syndicate exercises for better learning.

The course aims to provide delegates with awareness on how an organization can align its people, processes and other resources to its vision/strategy & focus on common goals to success. Up on completion of this course, the delegates shall effectively utilize the knowledge gained for implementing business excellence process in the organization.

  • History of ISO 9000 Standards, Relevance of ISO 9004 and Concept of Sustainable Success.
  • Structure of ISO 9004:2009 –Introduction
  • Quality management principles
  • Approaches to sustainable success, Organization’s environment and Interested Parties: needs & expectations.
  • Strategy and Policy
  • Resource Management
  • Process Management
  • Monitoring, measurement, analysis and review
  • Improvement, innovation and learning.
  • Self-assessment
  • Comparison with ISO 9001:2008
  • Course summary

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  • Certificate of attendance shall be issued to all the delegates attending entire duration of the training course.
  • Training material

Target Audience

  • Engineering and Diploma graduates who is looking for their career in manufacturing and service industry.
  • Middle & senior management personnel from all types of organizations (e.g. small or big, manufacturing and/or service sector etc.)
  • Management representatives of ISO 9001 certified organizations

Who is the instructor for this training?

The trainer for this ISO awareness session has extensive experience in this domain, including years of experience training & mentoring professionals.

Available Training model

OnlineTraining: 9 Hours

Classroom session: 1 Day