Overview

An airport is a very busy place. Air traffic increasing enormously every year. Handing cargo become as important as handing passenger. This is where training the ground staff become priority now.

Airport management is not just about pilots and cabin crew! Many professionals work behind the curtains such as security, passenger handling, cargo handling, customer service etc. These professionals come under the category of ‘Airport Ground Staff’.

Here are some of the important subjects present in Diploma in Airport Ground Staff curriculum –

  • Communication Skills
  • Basics of Aviation
  • Flight Scheduling
  • Customer Service
  • Airport Operations
  • Cargo Management
  • Airport Ramp Management

Airport Ground staff professionals have diverse job opportunities available in front of them. Some of the prime recruiters are –

  • Airlines
  • Airports
  • Travel Agencies
  • Tour Agencies
  • Aviation Firms

Educational Qualification: (Must have the Qualifications Mentioned Below)

  • Course Duration: 6-12 Month
  • Eligibility: 12th passed (Arts, Commerce or Science) or equivalent

An airport ground staff is trained in areas such as –

  • Customer Service
  • Cargo handling
  • Passenger handling
  • Security processes & protocols

Airport managers will have a tough time managing the airport operations without properly trained ground staff at their disposal, They play a vital role in ensuring proper functioning of an airport

Usually, ground staff work as a team. He/she will be a part of a team that has been assigned a specific task.

Some such notable tasks are –

  • Customer Service (solving problems, issues, queries, complaints etc)
  • Baggage claims
  • Security processes
  • Ticketing
  • Cargo loading
  • Passenger handling
  • Cargo unloading
  • Inter-department coordination